Troubleshooting¶
Microphone access is blocked¶
Open the app over HTTPS and allow microphone access in your browser's site permissions. Confirm that the correct microphone is connected, then restart the browser test. Headphones can help you hear replies clearly.
A browser test fails or disconnects¶
Check your internet connection and microphone, then start a new test. Review the transcript and error shown in the workspace. A failed or disconnected test does not satisfy the readiness check; finish a successful test of the current configuration.
Browser tests end after five minutes or their session limit. Start a new test if you need to continue rehearsing.
The receptionist cannot be published¶
Open the readiness checklist and follow each corrective message. Confirm that business knowledge, rules, greeting, voice, and human fallback are saved; a number is assigned; and the current configuration has passed a browser test. Connect Google Calendar if booking is enabled.
If the checklist reports a service configuration problem that you cannot change in the app, share the message with your platform operator.
Customer calls are not answered normally¶
Check that the receptionist is Live, its number is assigned correctly, the subscription is active, and monthly minutes remain. Editing a live configuration pauses it until you test and publish the new version.
If these checks pass, record the business number, approximate call time with time zone, and the behavior you heard for your platform operator.
An appointment is not booked¶
Check that Google Calendar shows Connected in Settings and booking is enabled for the receptionist. Confirm the business time zone, appointment duration, and permitted booking hours. A browser rehearsal produces a sample booking; use a customer phone call to verify a real appointment.
A human handoff fails¶
Check the destination number, routing hours, backup destination, and unanswered-call policy. Call the destination directly to confirm that a person or its phone system can answer. NextVoice numbers cannot be used as human routing destinations.
Billing is pending¶
Return to Settings and review the subscription status. A checkout return alone does not confirm that payment has completed. Use Manage billing to check payment details, or share the visible billing message with your platform operator.
Instructions have changed¶
Save the current instructions, run another browser test, complete the readiness checklist, and publish again. Tests from an older configuration do not qualify the edited receptionist.