NextVoice documentation¶

NextVoice helps your business answer calls, collect enquiries, book appointments, and hand callers to the right person. Use these guides to prepare your receptionist, rehearse conversations, and manage customer calls.

Start in the NextVoice app, then follow Get started to create your first receptionist.

Find a guide¶

Guide	What you will do
Get started	Sign in, create a receptionist, test it, and go live
Receptionist setup	Add business knowledge, rules, voice, and human routing
Phone numbers and calls	Assign a business number and review call activity
Calendar and billing	Connect Google Calendar and manage your plan
Troubleshooting	Resolve common setup, testing, and call issues

Set up, test, publish¶

Prepare your instructions and try browser calls before enabling customer calls. Browser tests use sample calendar and handoff results; they do not place calls to people or create real appointments. A paid plan and an assigned phone number are required for customer calls.

The receptionist workspace shows the remaining readiness checks. After those pass, select Mark ready, then Publish agent. A published receptionist appears as Live.